US domestic shipping
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All orders ship within 5-10 business days of purchase
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Tracking information provided via email upon shipment
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Delivery times are subject to carrier handling once in transit and are not guaranteed
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Candere Clay not responsible for carrier delays, lost packages, or packages marked delivered but not received — please contact the carrier directly with your tracking number for these issues
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Candere Clay is not responsible for packages delivered to incorrectly entered addresses. Please double check your shipping address at checkout
International shipping
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international shipping coming in future releases
Returns
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All sales are final — no returns or exchanges for change of mind
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If your piece arrives damaged, contact me within 48 hours of delivery at hello@candereclay.com with:
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Photos of the damaged piece
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Photos of the packaging including the box and any visible exterior damage
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Candere Clay will review and respond within 3 business days
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Resolutions may include replacement or refund depending on circumstances
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No refunds will be offered for pieces that have been used
Handmade Variation
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All pieces are individually wheel thrown and hand finished
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Slight variation in glaze, form, dimensions, and surface texture are inherent to the handmade process and are not considered defects
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Dimensions listed are approximate